12xbet Privacy Policy: How We Handle Your Information
At 12xbet, we collect only the information needed to run your account, process transactions through payment channels like bKash, Upay and Bank Transfer, and keep your access secure. This policy sets out exactly what we collect, why we collect it, and what choices you have — with eligibility subject to your local law and applicable regions.
Account data clarity
bKash, Upay, Bank Transfer context
Your rights, clearly stated
Region-dependent access noted
POLICY SCOPE DETAILS
What Information 12xbet Collects and Why
When you open an account with us, we collect the details you provide during registration: your name, contact address, email and the payment method you choose — whether that is bKash, Upay or Bank Transfer. We record transaction references tied to those payment channels so that your wallet activity and account balance stay accurate and auditable on your end. We also collect device and browser data — your IP address, session timestamps and the pages you visit within the platform — to keep your account secure and to detect unusual access patterns before they affect your balance. Beyond account and device data, we store correspondence records when you contact our support team, which helps us resolve queries consistently and trace any account issue back to the right record. We do not sell your personal data to third parties. We may share limited details with payment processors and fraud-prevention services only to the extent necessary to complete a transaction or investigate a dispute. All data handling is subject to the laws of your local jurisdiction and the eligible regions where access to this platform is permitted.
bKash transaction references
Upay wallet records
Bank Transfer account data
Device and session logs
Support correspondence
INSIDE AND OUTSIDE SCOPE
Where This Privacy Policy Applies
This policy covers every part of your interaction with the 12xbet platform — from account creation through to payment records and support queries. Some areas fall outside its direct scope, and it is worth knowing the boundary before you proceed. Access and eligibility depend on your local law and the regions where this platform operates.
Account Access
Registration data, login credentials, session activity and identity verification steps you complete on the platform are all covered by this policy. We hold these records for as long as your account remains active and for any retention period required by applicable rules.
Transactions
Payment records linked to bKash, Upay and Bank Transfer fall within this policy. We retain transaction references to support dispute resolution and to keep your account wallet history accurate. The payment processor handling the transfer operates under its own data terms.
Site Content
Your browsing behaviour inside the platform — which game categories you open, how long you spend in a session — is captured in aggregate logs. This data informs how we organise the lobby and which sections we surface first; it is not sold or used for external profiling.
Third-Party Services
Links to external sites, payment gateways operated by third parties, and any service outside the 12xbet domain are not governed by this policy. Once you leave our platform, the privacy terms of that external service apply and we have no control over how that data is handled.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
You have real, practical choices when it comes to the information we hold about your account. Reviewing your stored data is the starting point — your account area displays the profile details, verified payment methods and transaction history we currently hold. If any record is incorrect, you can update your contact details and wallet references directly from the account settings screen; for changes that require identity re-verification, the on-screen instructions will walk you through the required steps. If you want to ask a specific question about how your data is used, or if you believe a record needs to be corrected and the self-serve route does not resolve it, our support team is reachable through the contact routes listed on the site. For data deletion requests, we will assess each case against the retention obligations that apply in your region — some records, particularly transaction logs tied to bKash, Upay or Bank Transfer activity, may need to be kept for a defined period under applicable rules. We aim to respond to every data query promptly through the channel you use to reach us.
Review Your Records
Open your signed-in account area to see the profile data, payment method records and transaction history we currently hold. The display reflects what is stored at the time you view it.
Correct Account Details
Update your contact information and wallet references from the account settings screen. Steps that need identity re-verification are shown inline — follow the on-screen fields as prompted.
Raise a Data Question
Contact our support team through the published routes if you have a question about how a specific piece of data is used or stored. Reference your account email so we can locate your records quickly.
Request a Data Change
Submit a formal data change or deletion request via support. We will confirm what can be actioned immediately and explain any retention obligations that apply to transaction records in your region.
CONTACT FOR PRIVACY
How to Reach Us About This Policy
If this policy raises a question you cannot resolve through your account settings, our support team is available through the channels below. When you contact us about a data matter, include your registered account email address so we can pull up the correct record without delay. We handle privacy queries through the same routes as general account support — there is no separate queue.
Live Chat
Open the live chat widget from any page on the platform. State that your query is about account data or this privacy policy so our team can route it correctly.
Email Support
Send your data query to the support email address listed in your account help section. Include your account email and a brief description of the record in question.
Account Help Centre
The Help section inside your signed-in account area contains published articles covering data access, wallet records and how to submit a correction or deletion request.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We approach data handling as an operational responsibility, not an afterthought. Account credentials are stored in encrypted form. Session tokens expire after inactivity so that an unattended device does not leave your account open. Cookies on the platform serve functional and analytical purposes — they keep you logged in during a session and help us understand how the lobby is being navigated, so we can keep the category structure clear. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the platform functions on your device. We review data retention schedules periodically, and records that no longer serve an active account or compliance purpose are removed according to those schedules. Payment data linked to bKash, Upay or Bank Transfer transactions is handled in line with the applicable rules for your region.
Encrypted Credentials
Account passwords and identity records are stored in encrypted form. We do not display raw credential data anywhere in the account interface, and our support team cannot retrieve your password — only a reset path is available.
Session and Cookie Controls
Session cookies expire after inactivity and are cleared when you log out. You can review and adjust cookie preferences in your browser at any time. Functional cookies are needed for the account session to work correctly.
Data Retention Schedule
We hold account and transaction data for as long as your account is active and for any period required under applicable rules in your region. Records no longer needed are removed on a rolling schedule reviewed internally.
Policy Updates
When this policy changes in a material way, we will post the updated version on this page. Continuing to use the platform after a published update means you have seen the revised terms. Check this page if you want to confirm the current version.
PRIVACY FAQ
Common Questions About This Privacy Policy
These questions come up regularly when account holders want to understand how their data is stored or how to act on their rights. If your question is not answered here, reach us through the support routes listed on this page.
What personal data does 12xbet collect when I open an account?
We collect your name, contact details, email address and the payment method you register — such as bKash, Upay or Bank Transfer. We also log device and session data, including IP address and timestamps, to keep your account secure and detect unusual access.
Does 12xbet share my data with other companies?
We share limited data only with payment processors and fraud-prevention services, and only as needed to complete a transaction or investigate a dispute. We do not sell your personal information to third parties or share it for marketing purposes outside the platform.
How do I see what data you hold about me?
Sign in to your account and open the account settings or profile section. Your registered details, verified payment methods and transaction history are displayed there. If you need a broader record of stored data, contact our support team with your account email.
Can I ask for my data to be deleted?
Yes. Submit a deletion request through the support email or live chat. We will confirm what can be removed and explain any records that must be retained under applicable rules — transaction logs tied to bKash, Upay or Bank Transfer activity may fall into this category depending on your region.
How long does 12xbet keep my account data after I close my account?
Retention periods depend on applicable rules in your region. Some records, particularly transaction references, are kept for a set period after account closure to meet compliance obligations. Once that period passes, the data is removed according to our scheduled review process.
Does this policy apply to third-party links or payment gateways I reach from the platform?
No. Once you leave the 12xbet domain — whether through an external link or a third-party payment gateway — that service's own privacy terms apply. We have no control over how external services handle your data, and this policy does not extend to them.
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